Exchanges and Returns
FullFlaps Aviation Store acts in full compliance with Portuguese consumer law (Decreto-Lei 24/2014), EU distance-selling rules, and GDPR obligations. Our goal is to ensure a transparent, lawful, and secure experience for every customer.
1. Satisfaction Guarantee (14 Days)
Regardless of legal rights, FullFlaps offers a 14-day Satisfaction Guarantee allowing customers to exchange a product if it does not meet expectations.
The item must meet the conditions listed in Section 3 and must not fall under Section 4 (items excluded from exchanges/returns).
To request an exchange, visit a FullFlaps store with the item and invoice, or submit an RMA request at www.fullflaps.pt/en/contact-us. Return shipping costs are borne by the customer.
If approved, a credit note equivalent to the product value will be issued. The credit note is valid for 12 months.
2. Legal Right of Withdrawal (Consumers – Online Purchases)
Consumers purchasing through www.fullflaps.pt have the legal right to withdraw from the contract within 14 days from:
- the delivery date, or
- the date of in-store pickup (if payment occurred online).
Refunds are issued using the same payment method, after verifying compliance with Section 3.
Customers may inspect the goods as allowed in a physical store. Excessive handling causing depreciation may result in a deduction from the refund.
Returns may be completed:
- In any FullFlaps store (with invoice); or
- Through an RMA request and shipment to the address indicated.
FullFlaps may refuse the return if statutory or operational requirements are not met.
3. Conditions for Acceptance
To be eligible for exchange or return, the product must:
- Be in original condition, without signs of use or damage.
- Include original packaging, manuals, accessories, and security seals.
- Be accompanied by the invoice.
Items must be in a state suitable for resale. Products sold exclusively online must be returned through the online RMA process.
4. Items Not Eligible for Exchange or Return
For hygiene, safety, digital rights, and manufacturer restrictions, the following are excluded unless defective:
- Headsets, earphones, batteries, memory cards, drives, consumables, software
- Clothing, smartwatches, radios with broken or removed seals
- Items involving personal customization, configuration, or biological contact
- Products with serial numbers already associated with user accounts or online platforms
5. Data Protection (GDPR Compliance)
FullFlaps processes personal data strictly for:
- managing exchanges/returns (legitimate interest/legal obligation)
- issuing credit notes and refunds
- fulfilling warranty and after-sales responsibilities
Data is stored securely and retained only for periods required by law (e.g., tax and warranty records).
Customers may exercise GDPR rights (access, rectification, erasure, restriction, objection) via info@fullflaps.pt.
No data is shared with third parties unless required for logistics, legal compliance, or payment processing.
6. Customer Recommendations
Before purchasing, we encourage customers to:
- verify product suitability
- review product information and documentation
- clarify questions with our support team
- handle packaging carefully for potential returns